Platform Availability and Access
The Agent Platform is available on our US Cloud at https://agent-platform.kore.ai. To request access for your customers, partners, or prospects, contact Support.Outbound IP Addresses
The Platform sends requests from a fixed set of IP addresses. If your systems use IP allowlisting, add these IPs to your allowlist so the Platform’s traffic is permitted. Outbound IP Addresses (SaaS instance: https://agent-platform.kore.ai):- 34.201.194.187
- 44.216.129.184
- 54.225.127.87
Agentic App Setup Guide
Set up your Agentic App in four phases:┌─────────────────┐ ┌──────────────────┐ ┌─────────────────┐ ┌─────────────────┐
│ 1. Foundation │ ──► │ 2. Configuration │ ──► │ 3. QA & Test │ ──► │ 4. Deployment │
│ │ │ │ │ │ │ │
│ Account & │ │ Agents, tools, │ │ Validate & │ │ Go live & │
│ core setup │ │ & knowledge │ │ test safely │ │ integrate │
└─────────────────┘ └──────────────────┘ └─────────────────┘ └─────────────────┘
Phase 1: Foundation
Get your workspace and core components ready.| Step | Description |
|---|---|
| 1. Sign Up | Create an account to get a dedicated workspace. If you’ve used XO Platform, your existing workspaces appear automatically. To use a shared workspace, you’ll need permission from its owner. Learn more → |
| 2. Configure an LLM | Choose and connect a large language model (LLM) — the intelligence that powers your agents. Supported providers: OpenAI, Azure OpenAI, Anthropic, Gemini. Learn more → |
| 3. Create an Agentic App | Start from scratch, import a pre-built app, or install one from the marketplace. Learn more → |
Phase 2: Configuration
Build out your app’s agents, knowledge, and tools.| Step | Description |
|---|---|
| 1. Set Up Agents | Define each agent’s purpose and assign the tools and resources it needs to complete tasks. Learn more → |
| 2. Add Knowledge | Connect knowledge sources so agents can retrieve accurate, up-to-date answers. Sources can include FAQs, documents, databases, and external systems. The Platform uses RAG to search them. Learn more → |
| 3. Configure Tools | Tools let agents take action — fetching data, running logic, and triggering workflows. See the tool type matrix below to pick the right tool for your use case. Learn more → Workflow Tools, Code Tools, MCP Tools |
| 4. Configure Events | Events mark key moments in a conversation: welcome, agent handoff, end of session. Customize how your app handles each to keep interactions smooth and consistent. Learn more → |
┌─────────────────┬─────────────────────────────────────────────────────────┐
│ Tool Type │ Use When… │
├─────────────────┼─────────────────────────────────────────────────────────┤
│ Workflow Tool │ You want a no-code visual builder for step-by-step │
│ │ processes. │
├─────────────────┼─────────────────────────────────────────────────────────┤
│ Code Tool │ You need custom logic using JavaScript or Python. │
├─────────────────┼─────────────────────────────────────────────────────────┤
│ MCP Tool │ You want a universal connector to external tools │
│ │ and services via the Model Context Protocol. │
└─────────────────┴─────────────────────────────────────────────────────────┘
Phase 3: Quality Assurance
Validate safety, accuracy, and performance before going live.| Step | Description |
|---|---|
| 1. Deploy Guardrails | Add input and output scanners to control what agents receive and send. This prevents unsafe, off-topic, or unexpected responses. Learn more → |
| 2. Test the App | Use the built-in simulator to submit queries and review responses. Catch errors and edge cases before your users do. Learn more → |
| 3. Evaluate Performance | Run structured evaluations in Evaluation Studio to measure response quality, spot coordination issues, and optimize agent behavior at scale. Learn more → |
Phase 4: Deployment
Go live and connect your app to your products.| Step | Description |
|---|---|
| 1. Deploy the App | Promote your tested app version to staging or production. Each deployment is structured and repeatable, ensuring only stable versions reach users. Learn more → |
| 2. Integrate | Connect your deployed app to your products and channels. Learn more → AI for Service, AI for Work |