Check Business Hours Node

Use this node to route incoming queries based on whether they arrive within or outside configured business hours.

Configure the Node

In General Settings, configure the following:

Custom Name: Enter a name to identify the node.
Hours of Operation: Select the hours of operation from the dropdown. A Default Hours of Operation entry is created automatically. You can add more if needed.
Inside working hours: Select a Go to node to direct the flow when a query arrives during business hours.
Outside working hours: Select a Go to node to direct the flow when a query arrives outside business hours.

After configuring, your flow will look similar to this:

Use this section to handle system errors during customer interactions.

Your Message to User: Select a message type under Choose your message type:
- Text to Speech: Type or select a message to convert to speech. Click + Create New to add a new prompt, or + Add Another to define multiple messages (one is randomly selected at runtime).
- Audio File: Type a message or click + Upload New to upload an .mp3 or .wav file.
- Link: Click + Create New to add message text and an audio file URL (.mp3 or .wav). Click + Add Another for additional URLs.
Go to node: Select the node to direct the error handling flow. You can create a new node or select an existing one.