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Use this node to collect numeric input from callers, such as a phone number or the last four digits of a credit card. You can configure input conditions, success routing, timeout handling, and error handling.

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Configure the Node

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General Settings

In General Settings, configure the following: General Settings
  • Custom Name: Enter a name to identify the node.
  • Your Message to User: Select a message type under Choose your message type:
    • Text to Speech: Type or select a message to convert to speech. Click + Create New to add a new prompt, or + Add Another to define multiple messages (one is randomly selected at runtime). Text to Speech
    • Audio File: Type a message or click + Upload New to upload an .mp3 or .wav file. Audio File
    • Link: Click + Create New to add message text and an audio file URL (.mp3 or .wav). Click + Add Another for additional URLs. Link

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Condition

Click the Condition icon to define the criteria for accepting input:
  • Maximum length of digit: Enter the maximum number of digits the caller can input.
  • Ending Keypress: Enter the key that signals the end of input (for example, #).
  • On success: Select a Go to node to route the flow when the condition is satisfied.
Condition

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Timeout

Configure the timeout flow with the following fields:
  1. Timeout: Enter the wait time in seconds before a timeout event occurs.
    • Your Message to User: Select a message type (Text to Speech, Link, or Audio) to play when a timeout occurs. See General Settings for details.
  2. Advanced Control:
    • Number of Tries: Enter the maximum number of retries allowed.
    • Action after Exceeding Retries: Select the node to route to after retries are exhausted.
Timeout

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Wrong Input

Use this tab to configure the flow when a caller provides incorrect digit input.
  1. Your Message to User: Select a message type (Text to Speech, Link, or Audio) to play. See General Settings for details.
  2. Advanced Control > Number of Tries: Enter the maximum number of retries for correct input.
  3. Advanced Control > Action after Exceeding Retries: Select the node to route to after retries are exhausted.
Wrong Input

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Error Handling

Error handling is available under the Wrong Input tab. Use it to define how system errors are handled during a call.
  • Your Message to User: Select a message type (Text to Speech, Link, or Audio) to play when a system error occurs. See General Settings for details.
  • Go to node: Select the node for error handling. You can create a new node or select an existing one.
Error Handling

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Store Digit Input

After the caller keys in their input, Contact Center AI stores it as a variable in a Script Task node. The context variable syntax is: 
Context.steps.<< context_node_name >>
For example: 
context.steps.IVRDigitInput
To store input from this node in a Script Task:
  1. Add a Script Task node below the IVR Digit Input node.
  2. In General Settings > Define a Script, add the step reference (for example, steps.IVRDigitInput).
Script Task