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Use this node to present a key-press menu to callers during inbound calls. The caller’s input routes them to the appropriate flow. Example: For a travel agency, pressing 1 routes to booking updates, pressing 2 routes to cancellations, and so on.

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Configure the Node

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General Settings

In General Settings, configure the following: General Settings
  • Custom Name: Enter a name to identify the node.
  • Your Message to User: Select a message type under Choose your message type:
    • Text to Speech: Type or select a message to convert to speech. Click + Create New to add a new prompt, or + Add Another to define multiple messages (one is randomly selected at runtime). Text to Speech
    • Audio File: Type a message or click + Upload New to upload an .mp3 or .wav file. Audio File
    • Link: Click + Create New to add message text and an audio file URL (.mp3 or .wav). Click + Add Another for additional URLs. Link
  • Barge In: Enable to let callers key in input before the prompt finishes playing. Disable to require callers to wait for the prompt to complete. Barge In

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Custom Exits

Click the Custom Exits icon to map digit inputs to specific nodes. For each exit, select the digit/key and the node to link it to:
  • Selecting a node type creates a new node of that type linked to this IVR Menu node.
  • Selecting an existing node connects it to this node directly.
Custom Exits
  • Click + Add Another to add more exits.
  • Click the Delete (bin) icon to remove an exit.
Delete Custom Exit

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Timeout

Click the Timeout icon and configure the following:
  • Timeout: Enter the wait time in seconds before a timeout event occurs.
  • Your Message to User: Select a message type (Text to Speech, Link, or Audio) to play when a timeout occurs. See General Settings for details.
  • Advanced Control > Number of Tries: Enter the maximum number of retries allowed.
  • Advanced Control > Action after Exceeding Retries: Select the node to route to after retries are exhausted.
Timeout

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Wrong Input

Use this tab to configure the flow when a caller provides invalid input.
  1. Advanced Control > Number of Tries: Enter the maximum number of retries for correct input.
  2. Advanced Control > Action after Exceeding Retries: Select the node to route to after retries are exhausted. You can create a new node or select an existing one.
Wrong Input

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Error Handling

Error handling is available under the Wrong Input tab. Use it to define how system errors are handled during a call.
  • Your Message to User: Select a message type (Text to Speech, Link, or Audio) to play when a system error occurs. See General Settings for details.
  • Go to node: Select the node for error handling. You can create a new node or select an existing one.
Error Handling