Connector Specifications
| Specification | Details |
|---|---|
| Repository type | Cloud |
| Supported content | Conversations from Public, Private, and Shared Channels |
| RACL support | Yes |
| Content filtering | No |
| Auto permission resolution | Yes |
Prerequisites
- Azure account with Admin rights
Register an Application
Search AI interacts with MS Teams through its APIs. You must register Search AI as an OAuth app in Microsoft Entra ID to enable this communication.- Sign in to the Microsoft Entra Admin Center.
- Navigate to App registrations and click New Registration.
- Enter a Name and choose an appropriate Supported account type.
- Enter the Redirect URI that matches your region and deployment:
- JP Region:
https://jp-bots-idp.kore.ai/workflows/callback - DE Region:
https://de-bots-idp.kore.ai/workflows/callback - Prod:
https://idp.kore.com/workflows/callback
- JP Region:
- Click Register to create the app. A client ID is generated.
- Go to Certificates & secrets and click New Client Secret.
- Copy the client ID, client secret, and tenant ID for use in Search AI.
Configure the MS Teams Connector in Search AI
Go to the Connectors home page in Search AI. Click Add Connector and select MS Teams. Provide the following details under the Authorization tab and click Connect.| Field | Description |
|---|---|
| Name | Unique name for the connector |
| Authorization Type | OAuth 2.0 |
| Grant Type | Authorization Code |
| Client ID | Client credentials generated during app registration |
| Client Secret | Client credentials generated during app registration |
| Tenant ID | Tenant ID for your Microsoft account |
Note: To access channel conversations, Search AI requires the following Microsoft Graph permissions:Group.Read.All,Team.ReadBasic.All,ChannelMessage.Read.All,offline_access,Channel.ReadBasic.All,ChannelMember.Read.All,TeamMember.Read.All,User.Read.All.
Content Ingestion
After connecting the connector, go to the Configuration tab to set up content synchronization. Use Sync Now for an immediate sync, or Schedule Sync to configure a recurring schedule. Search AI ingests conversations from MS Teams channels for the past 90 days. Messages are ingested as follows:- Thread messages: Messages in a thread are concatenated during ingestion to preserve conversation context and maintain dialogue flow.
- Direct messages: Two or more consecutive messages in a channel may be concatenated based on similarity score, retaining relevant context. A maximum of three consecutive messages can be concatenated.
RACL Support
Search AI automatically resolves permission entities for chat messages ingested from different channel types, using the team ID or channel ID based on the channel’s access model.| Channel Type | sys_racl Value | Notes |
|---|---|---|
| Public Channels | Team ID | All team members can access public channels |
| Private Channels | Channel ID | Restricted to specific members |
| Shared Channels | Team ID | Designed for cross-team collaboration |