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Back to NLP Topics Import a KG from a CSV or JSON file, or export your existing KG for editing or reuse in another AI Agent. Max: 50,000 FAQs across 20,000 nodes. Max import file size: 50 MB.

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Import

Importing a KG replaces the existing one. Back up your current KG before proceeding.
  1. Go to Automation AI > Knowledge AI > FAQs > ⋯ (more) > Import.
  2. In the Import FAQs dialog:
    • For a new KG: click Proceed.
    • For an existing KG: download a CSV or JSON backup, then click Proceed.
  3. Drag and drop your file or click Browse to locate it.
  4. Click Next to start the import.
  5. After import completes, click Done.
The imported hierarchy appears in the KG builder and is ready to edit and train.

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Export

  1. Go to Automation AI > Knowledge AI > FAQs > ⋯ (more).
  2. Click Export JSON or Export CSV.
  3. Review the warning message, then click Confirm.
The KG file is downloaded to your machine.
CSV export does not include conditional responses. Use JSON export to preserve all FAQ data including conditional responses.