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Back to Actions Integrations Connect JIRA to create, view, update, and delete issues using pre-built templates. See JIRA for more information.

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Authorizations Supported

The XO Platform supports basic authentication for JIRA. See App Authorization Overview for details.
JIRA integration can only be authorized for Developer and Enterprise editions — not Trial. See JIRA documentation for account types.
Authorization TypeBasic OAuth
Pre-authorize the IntegrationYes
Allow Users to Authorize the IntegrationYes

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Step 1: Enable the JIRA Action

Prerequisites: Steps:
  1. Go to App Settings > Integrations > Actions.
  2. Select the JIRA action in the Available region.

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Pre-authorize the Integration

System Authorization
  1. Go to App Settings > Integrations > Actions and select JIRA.
  2. In Configurations, select the Authorization tab.
  3. Set Authorization Type to Pre-authorize the Integration > OAuth. Authorization Type-OAuth
  4. Select the System card and click Authorize. System card
  5. You are redirected to https://developer.atlassian.com/console/. Enter your credentials and click Allow Access.
Custom Authorization
  1. Select Custom and click Select Authorization > Create New. Create new auth
  2. Select OAuth v2. See Setting Up Authorization Using OAuth v2.
  3. Enter the OAuth v2 credentials:
    • Call back URL
    • Identity Provider Name
    • Client ID
    • Client Secret
    • Authorization URL
    • Token Request URL
    • Scope
    • Refresh Token URL
    Authorization credentials
  4. Click Save Auth, then select the new profile. Authorization profile
  5. Click Authorize, enter credentials at https://developer.atlassian.com/console/, and click Allow Access.
  6. Click Enable. Enable integration
The JIRA action moves from Available to Configured after enabling.

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Allow End User to Authorize

  1. Go to App Settings > Integrations > Actions and select JIRA.
  2. In Configurations, select the Authorization tab.
  3. Set Authorization Type to Allow Users to Authorize the Integration > OAuth. Authorization Type-OAuth
System Authorization
  1. Select the System card. System card
  2. Click Enable. A link is sent to the end user to authorize.
  3. The user clicks the link and enters credentials to authorize.
Custom Authorization
  1. Select Custom and click Select Authorization > Create New, following the Custom Authorization steps above.
  2. You can also select an existing profile: Select existing auth profile
  3. Click Enable.

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Step 2: Install the Jira Action Templates

  1. On the Integration Successful dialog, click Explore Templates. Explore templates
  2. Click Install to begin installation. Begin installation
  3. Once installed, click Go to Dialog. A dialog task for each template is auto-created. Dialog task for each installed template
  4. Select the desired dialog task and click Proceed. Select desired dialog task
  5. The dialog task is auto-created and the canvas opens with all required entity nodes, service nodes, and message scripts.