Actions
Pre-built integrations with popular business applications. Each integration includes a full conversation flow definition, a low-code API interface, pre-built response mapping, and dialog task templates.Agent Transfer
Configure handoff integrations to transfer conversations to live agents seamlessly. These integrations are hosted by the platform — no custom BotKit hosting required.| Integration | Guide |
|---|---|
| Agent Transfer Integrations | Overview |
| Custom Agent Integration | Configure custom agent handoff |
| Drift | Configure Drift agent |
| Genesys | Configure Genesys agent |
| Intercom | Configure Intercom agent |
| NiceInContact | Configure NiceInContact agent |
| NiceInContact (User Hub) | Configure NiceInContact User Hub agent |
| Salesforce | Configure Salesforce agent |
| ServiceNow (Tokyo and lower) | Configure ServiceNow agent – Tokyo and lower |
| ServiceNow (Utah and higher) | Configure ServiceNow agent – Utah and higher |
| Unblu Channel | Add the Unblu channel |
| Kore-Unblu Integration | Kore-Unblu integration details |
External NLU
Co-exist an external NLU engine alongside the platform’s built-in NLP engines, using the NLU engine of your preference while retaining all other platform features.| Topic | Guide |
|---|---|
| External NLU Adapters | Overview and setup |
| Dialogflow Engine | Configure Dialogflow as external NLU |
| Test and Debug | Test and debug external NLU adapters |