Using the JIRA Action Templates

1. Go to Automation AI > Use Cases > Dialogs and click Create a Dialog Task.
2. Under Integration, select JIRA.
3. If no integration is configured, click Explore Integrations to set one up. See Actions Overview.

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Supported Actions

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Create an Issue

1. Install the template from JIRA Action Templates.
2. The Create an issue dialog task is added with the following components:
   • createIssue – User intent to create an issue.
   • projectKey, summary, issueTypeName – Entity nodes for issue details.
   • getResourceIdService – Bot action service to get JIRA site resource ID.
   • createIssueService – Bot action service to create an issue. Click Edit Request: Sample Request:
     {
       "fields": {
         "summary": "messaging module is not working",
         "issuetype": {"name": "Bug"},
         "project": {"key": "DFJIIP"}
       }
     }
     
     Sample Response:
     {
       "id": "10000",
       "key": "ED-24",
       "self": "https://your-domain.atlassian.net/rest/api/3/issue/10000"
     }
     
   • createdIssueInfoService – Bot action service for additional issue details.
   • createIssueMessage – Message node to display responses.
3. Click Train, then Talk to Bot to test:

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Get an Issue by Key

1. Install the template from JIRA Action Templates.
2. The Get Issues by Key dialog task is added with the following components:
   • getIssuebyKey – User intent to find an issue by key.
   • issueKey – Entity node for the issue key.
   • getResourceIdService – Bot action service to get JIRA site resource ID.
   • getIssuebyKeyService – Bot action service to find an issue. Click +Add Response: Sample Response: (truncated)
     {
       "id": "10002",
       "timetracking": {
         "originalEstimate": "10m",
         "remainingEstimate": "3m",
         "timeSpent": "6m"
       }
     }
     
   • getIssuebyKeyMessage – Message node to display responses.
3. Click Train, then Talk to Bot to test:

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Get All Issues

1. Install the template from JIRA Action Templates.
2. The Get All Issues dialog task is added with the following components:
   • getAllIssues – User intent to view all issues.
   • getResourceIdService – Bot action service to get JIRA site resource ID.
   • getAllIssuesService – Bot action service to fetch all issues. Click +Add Response: Sample Response: (truncated)
     {
       "expand": "names,schema",
       "startAt": 0,
       "maxResults": 50,
       "total": 1,
       "issues": [
         {
           "id": "10002",
           "key": "ED-1"
         }
       ]
     }
     
   • getAllIssuesMessage – Message node to display responses.
3. Click Train, then Talk to Bot to test:

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Update an Issue

1. Install the template from JIRA Action Templates.
2. The Update an Issue dialog task is added with the following components:
   • updateIssue – User intent to update an issue.
   • issueKey, chooseField, updatedSummary, newLabel – Entity nodes for update details.
   • prepareUpdateIssuePayloadScript – Bot action script to prepare update payload:
   • getResourceIdService – Bot action service to get JIRA site resource ID.
   • updateIssueService – Bot action service to update an issue. Click Edit Request: Sample Request:
     {
       "update": {
         "summary": [{"set": "The updated summary"}],
         "labels": {"add": "Label_to_add_without_space"}
       }
     }
     
   • getIssuebyKeyService – Bot action service for issue details.
   • updateIssueMessage – Message node to display responses.
3. Click Train, then Talk to Bot to test:

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Delete an Issue

1. Install the template from JIRA Action Templates.
2. The Delete an Issue dialog task is added with the following components:
   • deleteIssue – User intent to delete an issue.
   • issueKey – Entity node for the issue key.
   • getResourceIdService – Bot action service to get JIRA site resource ID.
   • deleteIssueService – Bot action service to delete an issue. Click Edit Request:
   • deleteIssueMessage – Message node to display responses.
3. Click Train, then Talk to Bot and follow prompts to delete an issue.