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Back to NLP Topics Conversation Testing simulates end-to-end conversational flows to evaluate dialog task execution and support regression testing. Create Test Suites to capture business scenarios and run them to validate app performance. The framework tracks transition coverage and measures how well the app understands queries and executes dialogs. Flow Health in the Health and Monitoring dashboard summarizes total coverage of dialog flows and conversation test results, helping you identify and fix missing transitions and intent gaps. Go to: Automation AI > Virtual Assistant > Testing > Regression Testing > Conversation Testing

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Landing Page

The Conversation Testing page lists all Test Suites in a grid with the following columns:
ColumnDescription
Test Suite NameName of the suite.
ResultExecution status of the latest run.
DurationTime taken for the latest execution.
Passed / Failed / Not ExecutedTest case counts.
Pass %Percentage of passed test cases.
TagsLabels added during suite creation for filtering and organization.
Only the results of the latest execution are shown. Earlier run history is not displayed on this page.
Filter options:
  • Search and filter any column directly in the grid.
  • Filter by intents covered across all test suites — useful for regression after intent definitions change.
Suite actions: Edit, clone, export, or delete a suite using the options menu. Columns can be reordered by dragging.

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Key Features

FeatureDescription
Create a Test SuiteBuild test suites to capture conversation scenarios.
Test EditorEdit and manage individual test cases and steps.
Test Case AssertionDefine assertions to validate app responses.
Test Case Execution SummaryView detailed results after running a test suite.